Refund policy

Thank you for shopping at The Polar Trends. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Window

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be initiated within this time frame.

2. Eligibility Criteria

To ensure a successful return, please confirm that:

The item is unused, unwashed, and in the same condition that you received it.
The item is in its original packaging.
All original tags (price tags, brand labels) are still attached and untampered.
You have the receipt or proof of purchase.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Final sale or clearance items.
Personalized or custom-made products.
Personal care items (e.g., face masks, grooming kits).
Intimate apparel or swimwear (if the hygiene seal is broken).

4. The Return Process

To start a return, please follow these steps:

Contact Us: Email [support@thepolartrends.com] with your Order Number and the reason for return.
Approval: Once approved, we will send you a Return Authorization Number and the return shipping address.
Shipping: Pack the item securely. Unless the item is defective, the customer is responsible for paying the return shipping costs.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

Approval: If your return is approved, we will initiate a refund to your original method of payment (credit card, Debit card, UPI, Razorpay, etc.).
Timeline: You will receive the credit within [5–10] business days, depending on your card issuer's policies.
Store Credit: You may also choose to receive the refund as Polar Credits (store credit) for faster processing and future shopping.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size of the same product, please contact us. Exchanges are subject to stock availability.

7. Damaged or Wrong Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will cover the shipping costs to send you a replacement immediately.