Shipping policy

At The Polar Trends, we strive to get your seasonal favorites to your doorstep as quickly and efficiently as possible. Below are the details of our shipping procedures.

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders (e.g., during a new seasonal drop or holiday sale), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	5–7 Business Days	Varies by location
Express Shipping	2–3 Business Days	Varies by location
International Shipping	10–21 Business Days	Varies by location

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

The Polar Trends is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim, and notify our support team at support@thepolartrends.com with photos of the damage so we can assist you.

6. Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout. The Polar Trends is not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.